The documentary provides an intimate look into Justin Bieber’s life as he gears up for a remarkable New Year’s Eve performance set for December 31, 2020, atop the iconic Beverly Hilton hotel. This concert, which welcomed 240 fans, was not just a musical event; it was a global live-streamed experience, showcasing Bieber’s dedication during a time when live music was heavily restricted due to the pandemic. Featuring personal footage captured by Bieber himself and his wife Hailey Baldwin, the film dives deep into the preparation process.

With a backdrop of rising COVID-19 cases and many venues shut down, Bieber aimed to deliver a unique performance against all odds. His last show had been three years prior, and he meticulously followed safety protocols while limiting his crew’s presence, opting to film parts of the documentary personally. The journey begins with a morning stroll alongside Hailey, highlighting their close bond as they navigate the challenges ahead.

As the show approaches, technical difficulties threaten to overshadow the grand event, such as the live-streaming crash due to overwhelming viewer traffic. The concert kicks off at 8:45 PM, with hotel guests watching from their balconies to maintain safe distances. Chris Gratton, the show’s designer, faced weight restrictions on the rooftop due to the hotel’s vintage construction, resulting in an innovative stage design that was both lightweight and structurally sound.

Four weeks prior to the show, rehearsals begin under the watchful eye of Nick DeMoura, the creative director who transitioned from a backup dancer in Bieber’s crew to a trusted choreographer. The documentary captures the steadfast loyalty within Bieber’s team, with many members having worked alongside him for over a decade. As rehearsals progress, the dedication of every crew member shines through, especially when DeMoura contracts COVID-19 and must adapt from home. With ongoing tests and strict health protocols, the crew showcases a remarkable commitment to safety.

As live performances draw near, the stage is set, and rehearsal takes place for the first time with both band and dancers. Challenges arise, such as unexpected weather delays and last-minute tech issues, but Hailey assists by ensuring that Bieber stays in top form, including using humidifiers to help maintain his vocal clarity before the show.

The preparation reaches a climax on show day with meticulous wardrobe selections and drone deployments for security and filming. Tensions rise when a few last-minute glitches with streaming arise, pushing the start time back. Nevertheless, the decision is made to proceed at 8:45 PM, resulting in a successful concert that exemplifies the effort put forth by everyone involved. As midnight approaches, the crew rings in the New Year with celebration at the hotel, closing out a remarkable event amid challenging times.